Zendesk + Linear

Send Zendesk Tickets to Linear — Structured by AI, One Click

There is no native Zendesk-to-Linear integration. Distil fills that gap — automatically importing your support tickets, using AI to structure them into proper issues, and letting your team push to Linear with one click.

From Zendesk ticket to Linear issue

Zendesk ticket #5,312

"Hi, we need to be able to filter exports by date. Our compliance team can't use full data dumps."

Linear issue — LIN-2891

Enterprise users cannot filter exports by date range for compliance workflows

HighEnterprise

How the Zendesk-to-Linear workflow works

Distil sits between Zendesk and Linear, adding AI structure at every step.

1

Connect Zendesk and configure filters

Connect your Zendesk account via OAuth. Set filters by tag, status, or priority. Distil auto-imports new tickets matching your criteria on an hourly schedule — no manual work needed.

2

AI turns raw tickets into structured cards

Distil reads the ticket subject, description, and conversation history. The AI extracts a clear problem statement, affected user segment, severity level, workaround (if any), and success criteria — turning noise into signal.

3

Push to Linear in one click

Accept the Distil card and push to Linear. The issue is created with title, description, and priority pre-filled. A link to the original Zendesk ticket is embedded for full traceability — no copy-paste required.

Why AI structuring matters

Raw Zendesk tickets are not Linear issues. Distil does the translation.

Raw Zendesk ticket

Subject: Export problem

"Hi, we've been having a problem with the export. We really need to be able to filter by date for our compliance reports. This is blocking our whole team."

  • Vague problem description
  • No user context or segment
  • No success criteria
  • Priority unknown

Distil-structured Linear issue

LIN-2891 — High priority

Enterprise users cannot filter data exports by date range

Affects compliance teams on enterprise plan. Workaround: full export + manual filter. Success: date range picker in export modal.

  • Precise problem statement
  • Affected segment identified
  • Success criteria defined
  • Priority pre-filled

Connect Zendesk and Linear today

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