The Distil Blog
Practical guides on collecting feedback, prioritizing what to build, and making product decisions backed by real customer evidence.
How to Collect and Organize Customer Feedback (Without Losing Your Mind)
Feedback is everywhere — support tickets, Slack threads, sales calls, NPS surveys. Here's how to build a system that captures it all and actually makes it useful.
5 Feature Request Prioritization Frameworks That Actually Work
RICE, ICE, MoSCoW, Kano, Weighted Scoring — which framework should you use? We break down five popular methods with real examples and when each one fits best.
How to Turn Support Tickets Into Product Improvements
Your support team talks to customers every day. Here's how to systematically extract product insights from support tickets and close the loop between support and product.
Closing the Feedback Loop: Why Customers Stop Giving Feedback (and How to Fix It)
68% of customers stop sharing feedback when they feel ignored. Learn how to build a feedback loop that keeps customers engaged and builds trust.
Using Slack as a Product Feedback Channel: The Complete Guide
Your team already discusses product ideas in Slack. Here's how to turn those organic conversations into a structured feedback pipeline without adding process overhead.