You don't have time to read every customer message. Distil does it for you. Files the bugs in Linear. DMs you the patterns at 9am. Five-minute setup, then it just runs.
The old workflow
Read 12 Intercom conversations every morning. Scan Slack. Check Twitter mentions when you remember. Try to spot patterns. File the bugs yourself.
That “workflow” broke the minute you got past 50 customers. You started missing things. You stopped checking Twitter. The same bug got reported in three channels and you treated it like three issues. The first user who churned over a problem you didn't see is still annoyed.
The new workflow
Continuous polling on Slack, Intercom, Zendesk, Twitter, app stores. Every message goes through the transform pipeline. Same bug across 3 sources merges into one signal.
Above your severity threshold? Straight to Linear with full context and source links. Engineers see real customer language, not a sanitized summary.
Everything else lands as a DM at 9am local time. Ranked by severity, with one-tap actions: file in Linear, snooze, mute pattern.
Persistent corpus means Distil notices when something is spiking. “Billing complaints 5x this week.” “Mobile crashes faded after the hotfix.”
You stop being the bottleneck for noticing customer issues
Your engineers get tickets with real customer context, not your paraphrase
You spend 5 minutes a morning, not an hour scrolling channels
Patterns surface before they become churn
No credit card · 5-minute setup