How it works

Five minutes to set up.
Then it just shows up every morning.

Distil is an agent. You wire it into your customer channels once, and it does the work of an analyst from then on — quietly, continuously, and on a schedule that fits your day.

1

Connect & configure

60 seconds per integration

Click through OAuth for Slack and Linear, then enable the channels you actually use:

  • Slack — public + private channels, threads, DMs you opt in
  • Intercom / Zendesk — every customer conversation, tagged or untagged
  • Twitter / X — handle mentions and keyword searches
  • App Store + Play Store — reviews by app ID
  • Linear — auto-file destination + bidirectional status sync

No team invites. No role setup. The connections live at the workspace level — set up once, never again.

SlackConnected
LinearConnected
IntercomConnected
TwitterConnecting…
App StoreNot connected
2

Distil reads everything

Continuous, in the background

Every customer message across every channel goes through the transform pipeline. Each message is structured into a signal:

  • Problem statement — what's actually wrong, extracted from the noise
  • Multi-source dedup — same bug in 3 channels merges into 1 signal with all sources attached
  • Severity scoring — based on customer impact, frequency, and language
  • Trend detection — “billing complaints up 5x this week” vs. last week
Merged signal

Mobile push notifications stopped firing after v4.2 release

High
IntercomZendeskTwitter3 sources6 customers
3

High-severity bugs auto-file

No review step required

When a signal hits your configured threshold, Distil files it in Linear immediately. The Linear issue includes:

  • Structured title and description ready for triage
  • Every source message linked back, so engineers can see real customer language
  • Severity, affected user count, and first-seen timestamp
  • Bidirectional sync — close it in Linear, the signal closes in Distil too

Don't want auto-file? Set the threshold to “manual” — everything goes through your morning review instead.

L
Linear · ENG-1247
Urgent

Push notifications stopped firing after v4.2

Filed automatically by Distil · 3 sources, 6 customers, first seen 11 hours ago.

View 6 source messages →
4

9am DM in your Slack

Local time, every day

Everything below the auto-file threshold lands as a daily digest — ranked by severity, with one-tap actions:

  • File in Linear — one tap, structured ticket, no copy-paste
  • Snooze 24h — kick it to tomorrow if it's not the priority
  • Mute pattern — “billing screen confusion” → don't show me this category again
  • Honors your timezone and quiet hours — no weekend pings unless you opt in
DistilAPP9:00 AM

Good morning ☕
Overnight: 12 signals · 2 high severity

The agent does the watching.

You decide what to ship.

Try it for 14 days.

No credit card. Setup is five minutes. The first digest lands tomorrow morning at 9.

Stop scrolling Slack for bugs.
Let Distil DM you the ones that matter.

No credit card · 5-minute setup