A clear workflow from customer feedback to engineering execution. Four steps. No translation loss. No context gaps.
From anywhere, in any format
Your team hears from customers constantly—support tickets, Slack messages, sales calls, emails. All of it is valuable. None of it is structured.
Distil accepts raw feedback exactly as it comes. Paste a support ticket. Copy a Slack thread. Forward an email. No reformatting required.
Learn about the complete feedback workflowSupport ticket
"Hi, we really need bulk export. Right now I'm manually copying 200+ rows into Excel every week. Takes forever."
Slack message
"Just talked to Acme Corp. Same export issue. They said it's a blocker for renewal."
Sales call notes
"Enterprise prospect asked about CSV export during demo. Deal risk if not available."
Raw feedback becomes structured cards
AI extracts the problem, who's affected, severity, frequency, and success criteria. Every piece of feedback becomes a consistent, structured card.
Duplicates are identified automatically. When 8 customers report the same issue, you see one card with 8 pieces of evidence—not 8 scattered messages.
Original feedback is always preserved and linked. Nothing is lost. Everything is traceable.
Affected
Power users, admins
Frequency
Weekly (1+ hours)
Success criteria
Export 500+ rows to CSV with one click
Review evidence, accept what matters
Your product team reviews distilled cards. Evidence strength is visible. 8 reports vs 1 report. High severity vs low. Weekly pain vs occasional inconvenience.
Accept the cards that align with your strategy. Reject or archive the rest. Every decision is documented with a timestamp and context.
Before planning meetings, you review what's ready. No more guessing. No more "I think someone mentioned this." Just evidence.
See how to review evidence before planningBulk export feature
8 reports · High severity
Dark mode UI
2 reports · Low severity
API rate limit increase
5 reports · Medium severity
Context flows to Linear automatically
Accepted cards sync to Linear with one click. Problem statement, success criteria, affected users, evidence count—all included. No manual reformatting.
Engineering sees exactly why this matters, who's affected, and what success looks like. No ambiguity. No "let me ask Product for context."
When the work is done and shipped, CX teams see the issue was resolved. The loop is closed. Everyone knows their feedback mattered.
Learn how feedback flows from support to productLinear Issue Created
DIST-142
Problem
Users cannot export data in bulk, forcing manual workarounds
Success criteria
Export 500+ rows to CSV with one click
Evidence
From CX collecting feedback to Product making decisions to Engineering building — everyone has the right access and tools for their role.
Submit feedback, see what's been shipped, track customer requests. Read-only for product decisions to keep workflows clean.
Accept, reject, and merge cards. Organize with product areas and teams. Manage roadmap and share with stakeholders.
Full control: billing, team management, integrations, and all Product permissions. Invite team members and set roles.
Share what you're building with customers, investors, and stakeholders through a customizable public roadmap.
Customize colors & branding
Match your brand with custom colors, logo, and typography
Multiple view modes
Choose between Tabs, Kanban board, or List view
White-label option
Hide "Powered by Distil" branding for a premium look
Acme Corp Roadmap
What we're building
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