Intercom and Linear do not connect natively. Distil sits between them — importing your Intercom conversations, using AI to structure the feedback into a proper issue, and letting your team push to Linear with one click.
Title
Users cannot filter conversation exports by date range
Description
Enterprise customers need to export filtered data for compliance audits. Currently forced to export everything and manually filter in spreadsheets.
A three-step workflow that turns messy conversations into clean Linear issues.
Connect your Intercom workspace via OAuth. Distil auto-imports conversations on a schedule using your filters — by tag, conversation type, or customer plan. No copy-pasting, no manual triage.
Distil reads the raw conversation and extracts a clear problem statement, affected user segment, severity level, and success criteria. Duplicate feedback is flagged so you see patterns across multiple conversations, not isolated tickets.
Accept the card in Distil and push to Linear. The issue is created with title, description, and priority pre-filled. A link to the original Intercom conversation is embedded so engineers have full context.
Not a raw Intercom transcript. A properly structured engineering issue.
Linear issue
Can we add export?
From support: "Customer says they need to export. Filed from Slack. Details in Intercom thread 8821."
Linear issue — LIN-2891
Enterprise customers cannot export conversations filtered by date range
Affects compliance workflows for enterprise plan users. Workaround: full export + manual filtering. 12 customers reported this in the last 30 days.
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