Your support team hears valuable feedback every day. Distil makes it easy to capture that feedback directly from Zendesk tickets—preserving context, customer details, and the exact words they used.
https://company.zendesk.com/agent/tickets/12345A complete workflow for turning support tickets into product decisions.
Paste any public Zendesk ticket URL and fetch details immediately. No OAuth setup required for public tickets.
Connect your Zendesk account to fetch private tickets. OAuth authentication ensures secure, read-only access.
Customer type, account tier, conversation history—all the context that helps you understand the real problem.
Close the gap between what customers tell support and what product builds.
Stop manually copy-pasting ticket URLs. With Auto-Import (Pro plan), Distil continuously monitors Zendesk for new tickets matching your filters and imports them automatically.
Checks for new tickets every hour. Filter by tags, status, and priority level.
Choose to review items before creating cards (recommended) or fully automate the flow.
Eliminate manual triage. Support feedback flows from Zendesk to your product roadmap automatically.
Connect Zendesk via OAuth
One-time secure connection with your subdomain
Configure filters
Tags: feedback, feature-request
Status: New, Open, Pending
Priority: High, Urgent
Enable Auto-Import
Toggle ON and choose Manual Review or Auto-Transform
Feedback flows automatically
Review pending items or check your Inbox for new cards
No credit card required. Works immediately with public tickets.
Related use case
Turn Zendesk Tickets into Roadmap DecisionsNo credit card required