Your support team is sitting on some of your most valuable product intelligence — it is just locked inside Zendesk tickets. Distil automatically imports those tickets, uses AI to extract structured product insights, and lets your team push to Linear or Jira with one click.
Support teams do their job. They resolve tickets, apply tags, close conversations. But the product insight buried inside those tickets — the recurring pain points, the segmented frustrations, the workarounds customers have invented — rarely makes it to the people building the roadmap.
The handoff problem is structural. Product managers do not live in Zendesk. Support leads do not speak in the structured language of product requirements. When support tries to escalate feedback, it usually comes as a Slack message, a forwarded thread, or a quarterly "top issues" spreadsheet. By then, the raw customer signal has been heavily filtered and the urgency is gone.
Distil automates this handoff. It connects directly to your Zendesk account, imports tickets on a schedule, and runs each one through an AI pass that extracts a structured product card. The result is a queue of roadmap-ready cards your product team can review, accept, and push to Linear or Jira — without anyone having to read a ticket queue.
From Zendesk ticket to Linear or Jira issue, automated end-to-end.
Connect your Zendesk account via OAuth. Configure which tickets Distil should import: by tag (feature_request, feedback, bug), status (new, open, pending), or priority (high, urgent). Distil polls hourly and imports matching tickets automatically.
feature_request, feedbacknew, openhigh, urgentDistil reads the ticket subject, description, and conversation history. The AI extracts a structured card: core problem statement, affected user segment, severity, root cause, workaround if one exists, and success criteria. Duplicate feedback across multiple tickets is surfaced as a frequency signal.
Enterprise customers cannot filter data exports by date range
Affects compliance teams on enterprise plan. 14 tickets in 60 days. Workaround: full export + manual filter. Success: date range picker in export modal.
Structured cards appear in your Distil inbox for review. Scan quickly, edit if needed, and accept the ones that are ready. The review step keeps your team in control — no unreviewed issues reach your roadmap tool.
On the Pro plan, Distil monitors your Zendesk account hourly and automatically imports new tickets matching your filters. Set it up once — feedback flows continuously without any manual work.
New tickets are imported within the hour. Your inbox is always fresh.
Review before cards are created, or enable fully automated processing.
No more manual triage. Support feedback reaches product automatically.
Create your account at distil.so. Free plan includes manual ticket imports. Pro plan enables Auto-Import.
Go to Settings > Integrations > Zendesk. Click Connect and authenticate with your Zendesk subdomain. Distil gets read-only access.
Set which tags, statuses, and priorities to import. Start narrow (e.g., tag: feature_request + priority: high) and expand as your workflow matures.
Add your roadmap tool under Settings > Integrations. Authenticate with Linear or Jira. Distil will push to the project and team you specify.
Enable Auto-Import to have Distil poll hourly. Or click Import Now to pull in your first batch of tickets immediately.
Connect Zendesk in 2 minutes. See your first structured roadmap card immediately.
No credit card required
No credit card required