Intercom and Jira do not connect natively. Distil sits in the middle — auto-importing Intercom conversations, running them through AI to extract a structured product card, and letting your team push a proper Jira issue with one click.
Summary
Pro users cannot bulk-assign conversations to team members
Description
Affects teams managing high-volume inboxes on Pro plan. Workaround: assign one by one. 9 customers flagged this in the last 60 days. Desired outcome: multi-select + bulk assign in conversation list.
Three steps from customer conversation to Jira issue.
Authenticate your Intercom workspace via OAuth. Configure import filters — by tag, conversation type, or customer segment. Distil polls on a schedule and imports matching conversations automatically, no manual work needed.
Distil reads the raw conversation and extracts: a precise problem statement, affected user segment and plan tier, severity level, root cause analysis, workaround if one exists, and success criteria for what done looks like.
Accept the card in Distil and push to Jira. The issue is created with summary, description, and priority pre-filled. A link to the original Intercom conversation is embedded in the Jira issue for full traceability.
No engineering work. Connect both tools via OAuth, configure filters, and see your first structured Jira issue within minutes of setup.
OAuth connections to both Intercom and Jira. No webhooks, no API keys to manage.
Import by tag, conversation type, or customer plan. Focus on the feedback that matters most.
Review cards before pushing, or enable auto-transform for a fully hands-off workflow.
No credit card required