Distil reads every Intercom conversation, structures the feedback, and dedups against other channels. High-severity bugs file in Linear without asking. The patterns land in your Slack at 9am.
Support handles each ticket. Then it's closed.
The pattern across 30 tickets — a real product issue — never makes it to anyone's desk. The closer is the end of the line.
Tags and saved replies aren't a roadmap input.
You can filter by “feature-request” tag, but you still need to read 50 conversations to spot what's actually trending.
The Intercom→Linear copy-paste loses everything.
One-line bug summaries in tickets become two-sentence Linear cards. The engineer who picks it up has no idea what the customer actually said.
OAuth in one click. Distil polls your inbox continuously. Filter by tag, team, or conversation state — internal notes excluded by default.
Full transcript extracted (not just first message). Problem statement, affected users, severity, frequency. Customer fields from Intercom feed into severity scoring — enterprise plan customers weigh more than free-tier signups.
Above your severity threshold? Direct to Linear with structured title, full context, and links back to every source Intercom conversation. Engineers click through to see the actual customer chat.
Saved view filters reset after closing the tab
Filed automatically by Distil at 08:14 AM · 7 Intercom conversations + 2 Zendesk tickets · affected 6 distinct customers, including 2 on Enterprise plan.
Every Intercom conversation contributes to the corpus, not just the ones support tagged
Customer plan tier feeds into severity — Enterprise complaints don't get lost in support volume
Multi-source dedup — same bug across Intercom + Zendesk + Twitter = one Linear ticket
Status syncs back — close in Linear, signal closes in Distil
Five-minute setup. No PM workflow to configure.
No credit card · 5-minute setup