Distil vs Spreadsheets

Your feedback tracker shouldn't need a maintainer

If you're tracking product feedback in a spreadsheet, you're spending more time maintaining the system than acting on the insights. Distil auto-imports, structures, and routes feedback — no maintenance required.

See the difference in 3 minutes
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At a glance

Manual work vs automated pipeline

Every step of a spreadsheet workflow is manual. Every step of Distil's is automatic.

Category
Distil
Spreadsheet (Sheets/Excel)
Capturing feedback

Auto-pulled from Slack, Zendesk, Intercom — or paste in manually

Copy-paste from every source, one row at a time

Structuring feedback

AI extracts problem statement, severity, frequency, success criteria

Whoever added the row fills in the fields — if they remember

Triaging and prioritizing

Review queue with accept/decline workflow and audit trail

Filter and sort manually, no workflow or history

Routing to product team

One click to push accepted cards to Linear or Jira

Copy details into a ticket manually

Pricing

$59/month flat for your whole team. Flat rate. Unlimited team members.

Google Sheets is free — but the hidden cost is hours of manual work per week

Feature breakdown

What spreadsheets were never designed to do

Spreadsheets are data storage. Feedback management is a workflow.

Feature
Distil
Spreadsheet
Auto-import from Slack / Zendesk / Intercom
AI-powered problem statement extraction
Severity and frequency assessment
Structured triage workflow (accept / decline)
Push to Linear or Jira in one click
Weekly digest for stakeholders
Audit trail of decisions
Free to start
The real cost

What the spreadsheet is actually costing you

It's not the subscription fee. It's the time.

10+ minutes per piece of feedback

Open the ticket. Read it. Copy the relevant parts. Open the spreadsheet. Fill in the fields. Make a note of the source. Close it. Do it again. At 20 feedback items a week, that's 3+ hours of admin.

Distil does this in seconds

Inconsistency compounds over time

CX fills it in one way. Product fills it in another. Three months in, half the rows are incomplete and nobody trusts the data. Distil extracts the same fields the same way every time.

Consistent structure, automatically

Feedback sits, not flows

A spreadsheet row doesn't go anywhere. Someone has to check it, decide on it, then manually create a Linear ticket. With Distil, accepted feedback pushes to your issue tracker in one click.

From feedback to ticket without the friction

No context when you need it

Six months from now, when your team asks 'why did we build this?', a spreadsheet row gives you nothing. Distil preserves the original source — the ticket, the Slack thread, the call note — as evidence.

A decision trail that actually holds up
Honest take

When a spreadsheet is actually fine

We'll be honest. Sometimes a spreadsheet is the right tool.

Keep using a spreadsheet if...

  • Your team gets fewer than 10 pieces of feedback per month
  • You don't have a Linear or Jira workflow to push to
  • Feedback comes from just one source (e.g., only user interviews)
  • One person manages the entire process solo

Switch to Distil when...

  • Feedback is coming from Slack, Zendesk, Intercom, and email simultaneously
  • More than one person is triaging and categorizing
  • You're spending more than 2 hours/week on feedback admin
  • The spreadsheet has become inconsistent and nobody trusts it
From your spreadsheet to Distil

Ready to stop maintaining it?

Set up Distil in 3 minutes. Import your first piece of feedback. See the difference.

No credit card required
Free plan available
Import your data easily

Stop guessing. Start building from customer evidence.

No credit card required